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Transforming Pixels to Gold

What is digital strategy now? What makes something go viral? How can we create content that really hits a social nerve at the right place and at the right time? Can we use the same predictive patterns, techniques, statistics etc? Or do we need to take a punt - an unprecedented change in direction - a leap of faith into chaos?

The Mumbrella alternative - A talk with Tim Burrowes

David Wall - Tuesday, March 09, 2010

There's not a lot of industry news sites that offer the same extent of fresh articles and opinions throughout the day with a real sense of community input. Some of us at Photolibrary already find Mumbrella viewings as habitual as coffee, so we thought we'd throw a few questions to Tim Burrowes the editor of Mumbrella to find out what's in the Mumbrella mix that keeps reeling us back in for more.

Tim Burrowes aka Dr Mumbo - first Studio 33 appearance:

First of all, there are a lot of avid Mumbrella readers here at Photolibrary, it’s a great (and entertaining) way to stay in touch with industry happenings, but I think it’s more so the impression of getting an authentic / non-bias perspective from you guys that really works - is this part of the strategy for Mumbrella?

In truth, it wasn’t something I thought out very much beforehand. But life tends to be more interesting if you can say what you think. I’ve always tended to take the view that you owe it to your readers to speak your mind, rather than to try to make people like you by saying nice things about everyone. It’s what I’d always tended to do when I worked in print, but there, you only got the chance to do so once an edition. With Mumbrella, I can say what I think several times a day.

Can you tell us a little more about how Mumbrella came about?

I’ve written about media and marketing in my last three editorships – B&T here in Australia, Campaign Middle East in Dubai and Media Week in London – so it was natural to focus on that subject.

If there was a gap in the market it was for a site that was updated all day, rather than once a day all at once, like the established players. But more importantly in retrospect was the ability to allow people to easily discuss the key topics. The conversation has been the key.

What sort of feedback are you getting from the industry? What do people think of it?

It’s been very positive. Most people seem to recognize that we’re an alternative voice and are offering something genuinely different. Now that we have more traffic than our longer established rivals, those who sat on the sidelines have started to come on board too. It’s been a big year and we expect another.

There’s a lot of talk about the benefits of consumer-centric communication / having a dialogue with customers, especially with the surge of interest in social media. How important is this for Mumbrella?

Social media’s very important to us. A lot of our traffic come via Twitter, and more importantly, many of our most committed commenters – vital to kickstart these conversations – come out of Twitter. As a journalist, the dialogue also produces a lot of fresh stories for me as people send me tips and drop me links.

Do you think monologue-built / product-centric brands are a thing of the past?

You could accuse Apple of that. I think they’ve got a bit of time just yet.

You’ve been powering up the Adage Power150 international rankings for marketing blogs in a very short time. What do you think has contributed to Mumbrella’s success here?

In truth it was more a case of slow and steady progress. But they had a technical glitch which saw us fall away for a couple of months before apparently rocketing into the top 50 when they fixed the feed we were scoring zero on.

Funnily enough, unless they stay on top of things, I think the Power 150 is measure that is going to have to fight hard if it wants to maintain its credibility – I’m already noticing a couple of individual social media stormtroopers who appear to be gaming their blogs (and damaging their user experience) to try to score better on it. The problem is that PostRank (one of the Power 150’s measures) gives too much weight to quantity of comments, meaning that there is an incentive to feed crap into your comment stream just to get your comment count up. Next time you see a blog that republishes every single Twitter reference, no matter how irrelevant, inane or repetitive into its comment stream, that’s probably what they’re up to.

So, what’s next for Mumbrella and Focal Attractions?

We’re back in the print business! We’ve just bought the film industry magazine Encore. Revitalizing the print edition and developing an online strategy for Encore is our next big thing.

In your opinion, whose doing cool & interesting things in the media and marketing sector we should keep an eye out for (locally or on the world stage)?

That too hard for a short-termist like me! I think social media’s rise has a way to go yet though. There are certainly media players I admire here though – Crikey & Australian Anthill leap to mind, and nobody can ignore whatever News Ltd decides to do next with its online strategy.

The Stock Photography industry has moved from selling content solely from professionals to anyone with digital camera can upload and sell stock for next to nothing. Has this had any effect on the media and marketing industry?

On the fringes, yes. But I suspect that few within the industry (except those running picture libraries) would put the effect in a list of the top five issues keeping them awake at night.

Post by David Wall, originally posted on Photolibrary News

InterANTARCTICA, Global Warming and commercial interests?

David Wall - Tuesday, March 09, 2010

Online conversation with video and installation artist, Onaclov Volcano, who recently lanched InterANTARCTICA: www.interantarctica.com and David, Photolibrary's Online Marketing Manager.

InterANTARCTICA is a multi-disciplinary project in development by staff and students from the Faculty of Architecture, Design and Planning at The University of Sydney aiming to communicate the impact of climate-change on the continent of Antarctica.)

David: Hi onacloV, the InterANTARCTICA project is really taking off - where is it at now?

OnacloV: It is going to the Tasmanian Museum and Gallery in June 2010... Then to the Climate Change Institute in 2012

David: People seem to get really immersed in the work and that's great as it's also raising awareness about a critical issue. Climate change is still very loaded topic. What sort of responses are you getting?

Penguins on an Iceberg #24030869Penguins on an Iceberg #24030869

onacloV: There has been a lot of interest in the installation because climate change is the biggest issue humanity has ever faced. The audience learnt how to use more environmentally house hold objects, such as energy saver light globes. They also learnt about ice core drilling in Antarctica. Scientists can now record the temperature over the last 890,000 years and counting! Current research findings reveal that that CO2 levels have never risen above 3 parts per million in all that time. Amazingly, we now know that we have altered the climate by global warming. This is very alarming that in the last 100 years we have fundamentally changed the climate record beyond that of almost the past million years. For the installation we got footage from the Australian Antarctic Division of scientists drilling ice cores in order to educate people about the urgency and need to address climate change...

David: So in almost a million years the CO2 levels have never been has high as the last 100 years? Are there any simple solutions or are only drastic changes needed to be effective?

Earth's southern hemisphere, satellite image view of Antarctica. #14329536Earth's southern hemisphere, satellite image view of Antarctica. #14329536

OnacloV: Unfortunately, unless we make drastic changes NOW, things will not improve and we will be unable to stop Global Warming. Current research shows that Australia has had the hottest decade in the history of Australia's climate, so how what are we waiting for? Action needs to be today as tomorrow will be too late.

David: I think the problem is a lot of people find drastic changes too confronting and even too hard. Tackling day to day problems seems to take precedence. What role do you see art and new media having in affecting the needed social change?

OnacloV: That's a good question! There is a growing international trend of artists creating work in response to climate change.Increasingly there are a number of galleries, museums and online resources dedicated to art addressing climate change. Environmental art refers to art dealing with ecological issues and can be traced back to the late 1960s. The movement is associated with sculptural installation based art movements such as: Arte Povera, Site-specific Art and Land Art.

Robert Smithsons Spiral Jetty, Great Salt Lake, satellite image #14333250Robert Smithsons Spiral Jetty, Great Salt Lake, satellite image #14333250

David: I think the real difference to those earlier movements is the issue is well entrenched in popular culture and on a positive note, it's very much debated in that sphere. The interesting thing with the InterANTARCTICA project is that you offer people a way to really experience the direct effect we have our our environment - it's stripped from the intellectual debate so the message may be more subtle but perhaps more powerful? Its interactive nature as well as the footage, sound and images creates a very compelling experience. Can you tell us a little bit about how the whole thing came about?

OnacloV: I was interested in Antarctica because there are a lot of Australian researchers conducting important climate change research... Australia has a long history with Antarctica and has an amazing research network with the Australian Antarctic Division (AAD). I was very lucky to work the the AAD. They kindly gave me access to their large video and sound library. This was a huge help creating InterANTARCTICA and without their kind support the work could not have been made... Thanks AAD!

David: Yes, it's definitely vital to source good quality material - that's what we're all about. But diverting the conversation a little - what are your thoughts on experiential advertising, it's kind of moving into what has been traditionally the realm of art. Good example (VW's fun theory): http://peppertt.com/blog/index.php/2009/10/22/volkswagens-the-fun-theory/

Like your own work, a lot of brands are now building campaigns or spaces that play on the experience of the audience. Do you see this as a new area for collaboration between artists and the commercial world or are the two interests entirely different?

OnacloV: Wow! an interesting example of how to use something everyday, make people laugh and effect a change of their behavior. Recently, I was asked to be on a live video conference with environmental scientists, from the Climate Change Institute, they actually invited an artist to be on the panel! I thought this was wonderful. I also thought this was the future: collaboration. I think the idea of artists collaborating with the commercial world is highly important. In order to combat climate change widespread Interdisciplinary collaboration needs to take place with people across disciplines.

David: Agree, collaboration must really help get new ideas not as obvious in the silo of one industry. It's impressive then that the Climate Change Institute acknowledges the input of artists. The idea of a sustainable economy is also gaining some momentum (great paper by an ad agency! http://www.bbmg.com/pdfs/BBMG_sustainability_white_paper.pdf). Do you see any way commercial interests and environmental interest can both be satisfied?

Bedzed: UKs largest eco carbon neutral housing complex in Beddington, London, UK #24126045Bedzed: UKs largest eco carbon neutral housing complex in Beddington, London, UK #24126045

OnacloV: Not really... I think we need to take action against climate change. Commercial interests should be secondary. Unfortunately a lot of companies are pretending to be green so they can have economic benefits - this is very alarming... I have seen this happening a lot in Australia and around the globe. Cardon tax is a good idea. Because we know that climate change is caused by anthropogenic means (human induced). We should also tax people when they have children. If we don't we are not going stop this problem. This may sound controversial. But, every person on the planet has a carbon footprint so they need to take responsibility. It is no longer sustainable to have large families, people need to be encouraged to have smaller ones.

David: There are a lot financial models showing being authentically "green" may actually have long-term economic benefits. Though, it may require a big shift in the way we do things and that could be hard. As you said, a tax on babies sounds like a controversial idea! Other questions might need to be asked as well like will this make having children a luxury for the wealthy? How would we rate different carbon footprints (between poorer or wealthier nations / people)? Could this impinge on basic human rights? It's a critical issue that definitely requires more input and collaboration... Can you suggest were people should go to find out more about climate change?

Circular sculpture, Gaia Gardens #21518045Circular sculpture, Gaia Gardens #21518045

OnacloV: I would strongly recommend a book by James LoveLock: The Vanishing Face of Gaia: A Final Warning (2009)... A very important book and one that should be read by anyone concerned about climate change. Hopefully, everyone living on Planet Earth! Lovelock has written a lot about climate change. His writing is easy to access for a non-scientist and is a remarkable account of what we are currently facing as a planet in regards to climate change. The book also looks at possible future solutions in terms of alternate energy. Lovelock developed the Gaia Hypothesis. Which looks at the Earth as one living organism. Lovelock is also famous for inventing the electron capture detector, which made important discoveries about CFCs and their role in stratospheric ozone depletion. Lovelock has a wide knowledge across different science disciplines which makes this book a fascinating and horrifying account of the future of our planet.

David: The Gaia theory really polarized the scientific community when Lovelock first proposed it (was it 30 years ago?) - so I'm sure it would be a very compelling read hearing his take on this and his thoughts on where we are and where are going right now. It's been a real pleasure speaking with you onocloV - thanks for your time and honesty. Congratulations again on the success of InterANTARCTICA and best of luck with all other future projects!

Join Photolibrary's Fan Page and see the interview raw on Facebook: http://www.facebook.com/permalink.php?story_fbid=331888660680&id=153303239707

Article by David Wall originally on Photolibrary News

Images courtesy of Photolibrary - Get creative with stock photos, stock footage & production music from photolibrary.com

When your product is not about money - people throw money at it

David Wall - Saturday, January 30, 2010

There's bound to be controversy when you start talking about core features of anything, especially something like advertising and marketing - but say we invite a little discussion (and controversy) and state the obvious that essentially we're trying to address a communication problem.

The problem is simple - you the so and so of the whatever company needs to communicate that your product has value enough for someone to take notice and relinquish some hard-earned cash. A few ideas get thrown around and added to a document titled [fill in the blanks] strategy or [fill in the blanks] campaign etc. Essentially, we're still attempting to solve a communication problem.

Fresh listening

So, what's this communication thing?

Because we're reducing things left right and center, why not do it even further by saying communication is all about gaining a mutual understanding? If we don't understand each other, communication gets really tricky.

And how does understanding come about?

Strip it down once more and lets say that at the very least when you can connect to some type of shared experience/s, understanding will follow. At that point the billion dollar question is how does a brand connect with people's shared experiences?

Your product at some point must have come about to "fill a gap in the market". This is essentially saying, there is a human need that is not being met or there's a human problem that's not being solved and that's why the product is there. So whatever it is you sell somehow solves people's problems and meets a human need. This is not necessarily a material need - there's markets for emotional needs, economic needs, intellectual needs etc. So the shared experience involves the conditions that brought about the need for your product to exist in the first place.

Some companies go beyond marketing and branding and ask the question: why?

Why does the company exist? What is its contribution? etc.

These questions are not esoteric but are at the core of knowing how brands can make a real connection and find social authenticity. When your brand does that, it becomes a cultural resource.

The economic drive is secondary to it's primary purpose that is about how it contributes or how it creates connections and builds meaning in society. Economics then becomes a value reality-check that tells us just how well it's achieving its primary goals - if it's socially relevant, if it still adds value, value is given back to it (in terms of money). And this keeps the product alive in the realm of economic exchange.

To put it simply: when your product is not about money, people throw money at it.

Why?

When your product is not about money - people throw money at it

Because when making money is a primary activity drive, quality suffers - your product is no longer any good. On this level we start making lots of shiny but empty things and marketing becomes more a form of deceit. The purpose for these things is not to add value, not to solve any real problems but to get the most out of the least. Eventually the veneer cracks and businesses fall.

It's much easier to start with quality, marketing is then about communicating this quality and your company's value is rewarded by economic value.

That's why we're beginning to see at Photolibrary that what you actually want is quality - and we have an abundance of quality images, footage and music. The next step for us is to keep finding better ways to show you the quality content we have, help you easily find it and improve the systems that enable you to do so.

2010 will prove an exciting year here at Photolibrary, be prepared to be surprised!

Article by David Wall originally on Photolibrary News

Images courtesy of Photolibrary - Get creative with stock photos, stock footage & production music from photolibrary.com

The secret behind Lawrence the Tiger's 2010 wishes

David Wall - Thursday, January 07, 2010

What is he thinking?

A silhouette of a woman, cars popping up, the few confident looking people in focus behind the majority faded others - this is about how our incessant and needy thoughts function. They're the ongoing background thoughts that seek to find resolution, a feeling of completion or peace by getting the things we desire - the recognition (or love) of another (woman image) or material things (car images).

The few in the forefront are the mythical end point - they're the Superclass, those who have all the material desires and recognition at their disposal. The problem is it's based on a big myth - there's always another car, a bigger yaught, a more prestigious mansion and always someone who still doesn't give us the recognition we believe we deserve.

There can be no end point to this because this story only survives if we never find completion. But we're sold anyway by the temporary high we get every time we buy into this with our belief and our hard earned cash - the misplaced idea we're getting closer is like an addictive hunger, never satisfied and always begging for more.

So what's Lawrence's Year of the Tiger secret?

Lawrence points to how in 2010 this story is most powerfully sold by immersive / interactive experiences found in new media (usually a combination of images, footage, music / voice). These tools are often used to perpetuate the story as they offer an quick outlet to our "unfulfilled" reality and we are compelled to drop our guard or suspend our disbelief to immerse ourselves in this "better" prescribed reality. While this happens we become less conscious of our own reality and more susceptible to unconscious influences of this new reality often with direct agendas in mind.

The good news is Lawrence sees another force surfacing in 2010 - the conscious consumer. The conscious consumer seeks real information on products and services and being more conscious and self-aware, this consumer is not as vulnerable. The world map indicates the world wide web (internet) - This is where the conscious consumer seeks authentic information published by people without direct agenda or affiliation on anything he or she is compelled to buy or become involved in. As the internet is filled with information from every angle, the conscious consumer learns how to discern and spot a fake (information with affiliation) very quickly.

The 1+1=2, is an equation that shows why this story is so unreliable. It basically states that you are not complete right now (1) until you fulfill certain requirements or obtain certain things. The you of this mythical future (the other 1) is the completed you, the one at peace, the one not lacking. This means the incomplete you and the complete you are two separate entities. This simple equation shows the absurdity of that statement - there are not two of you, only the one - so in truth you are complete right at this very moment. You don't need to do or get anything to complete you.

Lawrence says "I suppose I should wish you a happy new year" because not all people are ready to he really happy (or fully conscious) and only those who understand Lawrence's thoughts will have a Happy New Year and be able to receive the Year of the Tiger love and luck.

If you know someone who is ready to be happy and lucky throughout the Year of  the Tiger - let them know about this. The Law of Reciprocity will undoubtedly spread the the happiness and luck back to you in this auspicious year.

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No?

David Wall - Friday, December 11, 2009

Yes

What's the exercise here? To write a short email with one purpose in mind: to introduce people to have conversations about subjects that just keep cropping up in this blog, rather slipping consistently through the cracks... (I gave myself 10 minutes)

Conversations about what?

What happens when how we normally do things and long-held beliefs no longer stands in an open market? What happens when traditional advertising no longer works? What's the alternative? When traditional business models can't be justified and are no longer effective in the market - what happens? Where is this all going?

The context

A general pessimism is even more apparent now than ever before with things like corporate-speak, political "promises" and traditional advertising veneers that say nothing really about what a business is really like. Not only economically but socially we are subject to trends in the "open market". The market is also subject to our attitudes and opinions because they influence how we chose to spend.  

So the market is always adapting - the speed of this adaption is also subject to our beliefs and  traditions. AND, although a lot of things appear to go on as they always have - things are changing dramatically beneath our feet. Again - what is happening and where is this all going?

Here goes (the revised version)...

Email subject: No subject

I don't want to challenge you to look at things differently. Why confront what we're grown to believe by exchanging ideas? Who cares if how our present situation affects lagging concepts from our past? These things just get in the way:

  • social media
  • the availability of information on the internet
  • a general pessimism of commercial-speak and traditional marketing
  • we can fill in the blanks....

It's all conclusive, no arguments, no variety of opinions and there's no clearing of the air needed. 

This is not for you?

Because ideas should fester, disappear and aggravate us like sharp stones trapped in our shoes... 

Do we need a catalyst  for change to occur? Why exchange of ideas with no particular agenda? 

Tell me

Social Media Marketing - an Economy of Experience?

David Wall - Wednesday, December 09, 2009

Take the "media" out of social media and you're left with the word "social". It's easy to be tangled in metrics about what makes social media successful and overlook that simple point. Facebook and the like suit our present communication needs, so we use it. It works because connecting with people through social media is easy in a time starved and an otherwise disconnected daily existence.

How many of us find emailing someone next to us at work far easier (and quicker) than starting a conversation? It's often much simpler to say happy birthday to a close friend on a social network than sending a (paper) card - great for trees but not so good if you're trying to sell birthday cards…

Have a look at the huge growth rate of social media over the past few years - it takes about 10 seconds to watch the little blue dot representing Facebook.com bubble up and eclipse everything else in its path between 2006-2009. We'd expect a similar trend if the Interaction Consortium did a worldwide piece. The US, for example has internet users checking Facebook every 37 minutes, they post to Flickr 5 times a day, watch YouTube for 2.5 hrs a day and update Twitter every 3 hours… according to Razorfish.

But stats and technology aside, we're still in the realm of social significance. Whether a brand communicates outside or within social media, we need to question: does it provide value or hold any significance in our social exchanges? In other words, will anyone talk about it? Would anyone really care?

A Razorfish survey puts it bluntly: "Consumers don't want conversation with brands - they want deals". We can just as easily say "…they want value". And it's easy to offer value in terms of deals - a discount / a "free coke and fries…" but when a product offers value just with an association to its brand - that's an exchange we're more than willing to pay for.

Speeding down this technological highway we're leaving commodities and services for experiences posts Laurel Papworth. Deals are great but in an "Experiential Economy" they're only as good as the experience we want out of them. Who would go for a 50% or even a 99% discount from a product that has 0% value to us? An experience that no one wants, even for free would have next to no takers (apart from a few freebie hunters).

"The best job in the world" is a prime example of the value of experience. The experience of typing on a keyboard is just that much better from a tropical beach bungalow than a crammed office - even with walls decorated with snow peaked mountains, climbers scaling cliffs, sail boats etc. above words like "leadership", "direction", "motivation" and "Freedom"…

The point is "real" experiences are what makes social waves. If the service or product offered are the best vehicles to these, they'll be big waves!

And the experiences don't even need to be direct - most of the time they're not. It's even easier for a brand to offer experience by association. Like the teenage boy branding himself with his favorite band, absorbing more of the lifestyle and experiences the band promotes the more paraphernalia he buys.

Hear more at Sydney Social Media Marketing 2010 Bootcamp - The Era of Marketing
Learn more from Laurel Papworth,Tourism Queensland Marketing Manager, Robyn Quinn (The best job in the world campaign) and other industry leaders at Sydney Social Media Marketing 2010 Bootcamp – The Era of Marketing

And talking about deals deals deals…
All friends of Photolibrary can take advantage of this special offer: Delegates will be entitled to a 15% DISCOUNT... we all love a good deal!

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Do ads even need to make sense anymore?

David Wall - Wednesday, December 09, 2009
I don't think they do. Perhaps the more sense they make, the less potential disruption to what's expected occurs - rendering them less noticeable? I'm not actually that moved by the whole disruption strategy of traditional advertising but a disruption to normality - that's artistic. And lets face it advertising has always been tailing art (just to be controversial).

This is not art (by no means...or maybe), not anything grand and it probably makes some sense if you think about it. The great thing though is the idea came to me on the train this morning and with the help of a trusty ex-post production wiz Agus, in no time we whacked up something I'd much rather watch than a commercial...

Posted via email from Transforming pixels to gold

stsooys tbh cya wknd wb??

David Wall - Wednesday, November 11, 2009

I like Bourdieu. First he's got a very French sounding name that gives him instant philosophy street cred (first name is also Pierre) but that's not a good reason to like someone. A better reason is that he's said long ago that the purpose of a lot of what we do or say is to distinguish ourselves from others. We develop strange languages to isolate ourselves from other groups, while hardening the glue within our own group. We create 'secret' codes as a way to know if we're 'in' or 'out'. 

True, he talked about the privileged class trying to keep out the plebs who just don't get things like "high" art  (why wouldn't they get that when you put a urinal in a gallery, it becomes art?) but why not apply this to other tribes like kid's SMS language - what does "stsooys tbh cya wknd wb" mean and if you don't know you were probably born before Netscape was the choice browser.

So people are always going to create new spaces and new languages to distinguish themselves from everybody else and before this space reaches critical mass there's a bunch there already figuring out clever ways to get in and sell a lot of something. This is like adding more oil to the water and bound to disperse the congenial gathering fast - look at what happened to MySpace: more people on it, more marketing budget spent on it = less 'cool' / less the choice online communication platform. 

Now look at the business hype about using Twitter, is that good for Google Wave?

>Should we think less about the technology and more about why we are using it?

www.pixelalchemy.com.au holistic online marketing

Twitter spammed full of marketing messages?

David Wall - Wednesday, November 11, 2009
Some interesting reactions to the Toyota Yaris agency showdown. Toyota hosts an agency battle for social media triumph on a budget of 15K each... 15K is lunch money for them, but the trophy awarded to the hippest, most social media-savy agency (judged by Toyota's marketing team) is priceless and is sure to be a fine statement in the "pool room".

Here's the info: http://mumbrella.com.au/the-yaris-social-media-chase-one-green-bean-and-the-population-take-early-lead-with-hothouse-catching-fast-saatchi-saatchi-in-neutral-iris-non-starter-11262#comment-20508

Social media commentator Laurel Papworth, hits backs with a clever YouTube video:

Think the video hits the nail on the head!

What happens when a interruption style marketing over-saturates places people go to escape it? People move elsewhere…

When Twitter gets spammed full of marketing messages, we’ll all start to ignore it…

Although I’m kicking myself that I didn’t get a lift from Wolfy (read Mumbrella post) when the train broke down in North Sydney last week – instead walked the Harbour Bridge in sweltering heat!

All the while though, Toyota Yaris which is not yet released is gaining more and more attention, aided too greatly by Laurel's video and posts. So, is negative attention in the social media space really negative? In other words, will you buy Cheeseybite (formerly known as iSnack2.0)? Don't think I would.

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Who'd have thought - we're selling to human beings, not robots?

David Wall - Tuesday, November 10, 2009
VW's "Fun Theory" campaign is a good example of clever viral marketing but I don't want to talk about that. You've probably seen and heard this blurb. I think it's worth mentioning the idea behind the claim and what that says about the way people interact with brands.

Firstly, if you haven't seen it yet - check it out:

The implication is that if we lined up 2 equally good products or services the majority would choose one over the other based on fun. Does that mean all products / services need to be fun? 

No, but it's worth looking at the process, the means of getting there (how we learn about the company, when doing the purchasing etc.). The traditional idea preaches the value of "getting in, taking what you need - then getting out" or the quickest, most simplest way for consumers works the best - no holds barred. We're all time starved the argument goes etc.

In reality, we're time starved - yes, but we're also starved of authenticity, we're starved of communication that connects with us on a human level - the sort of communication that says: "hey, you're not just another entry we want to add to our CRM you're someone that appreciates things outside the same old experiences we're used to - here's something fun, something interesting or inspiring - and here it is not because we want to make an extra buck out of it, but we just like it, its fun for us - might be for you too..."

Who'd have thought - we're selling to human beings, not robots?

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